Oct 23 – 25, 2018 | New York City

Jim Hilt

Executive Vice President, Chief Customer Experience Officer, EXPRESS

Jim Hilt serves as EVP, Chief Customer Experience Officer at Express, a fashion apparel retailer targeted at 20 to 30-year-old men and women. In his role, he leads marketing, visual merchandising, customer experience, eCommerce and OmniChannel functions. He is responsible for overall brand strategy and direction, all creative, styling and content direction, and total customer and brand experiences for the entire business. Jim leads the total distribution center, fulfillment and customer services functions with a team of more than 400. Prior to joining Express, Jim served as Managing Director, Barnes & Noble SARL, and Vice President, Global eBooks at Barnes & Noble. There, he was responsible for the world’s second largest eBook business along with the international expansion for the entire NOOK business for Barnes & Noble with overall P&L management. He oversaw strategy, marketing, and merchandising for all sales of eBooks, along with pricing and publisher relations. Formerly, Jim was Divisional Vice President, Online Services & Product Management at Sears Holdings. Previously, he was Director, Multi-Channel Marketing at SAP. Jim sits on the board of directors of Hibbett Sporting Goods, a public sporting goods chain, and on the board of trustees of Equitas Health, an LGBT healthcare nonprofit. Jim holds a BA in political science from the University of Minnesota. He is a member of the 2018 Class of Henry Crown Fellows within the Aspen Global Leadership Network at the Aspen Institute.

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